Welcome to NEURAFLOW SYSTEMS (SMC-PRIVATE) LIMITED. We are dedicated to protecting your personal information and handling it with transparency and care. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our medical equipment, systems, and website.
📘 1. Who We Are
NEURAFLOW SYSTEMS (SMC-PRIVATE) LIMITED is a provider of advanced medical equipment and healthcare technology solutions. We are committed to ensuring your privacy and protecting your personal and health-related information.
🔍 2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
- Full name
- Email address
- Contact number
- Billing & shipping address
- Payment information (handled via secure third-party services)
b. Medical & Device Data
- Patient monitoring information (if integrated)
- Device diagnostics and operational data
- System usage patterns
c. Technical Information
Usage logs and session data (collected through cookies)
IP address
Device identifiers
Browser type and settings
✅ 3. How We Use Your Information
We use the information we collect to:
- Perform internal analytics to enhance our products
- Deliver and support our medical equipment and services
- Respond to inquiries and customer support requests
- Ensure compliance with healthcare regulations
- Improve system performance and security
- Fulfill legal and contractual obligations
🔐 4. Data Protection & Security
We apply strict technical and organizational measures to protect your data:
- SSL encryption on all digital platforms
- Secure, access-controlled servers
- HIPAA and GDPR-aligned data protection practices
- Routine vulnerability assessments
- Employee training and confidentiality agreements
🍪 5. Use of Cookies
We use cookies and similar technologies to enhance user experience. These include:
- Essential cookies (for core functionality)
- Analytical cookies (to improve site performance)
You can manage your cookie preferences via your browser settings.
🔄 6. Data Sharing & Disclosure
We do not sell or rent your personal information. We only share data with:
- Authorized service providers (e.g. delivery services, payment processors)
- Regulatory or legal authorities, when required
- Healthcare professionals using our systems (with consent or contract)
All third parties are contractually bound to maintain data privacy and security.
🌍 7. International Data Transfers
Your information may be processed or stored outside Pakistan. When this happens, we ensure it is protected under appropriate legal safeguards.
👶 8. Children’s Privacy
Our services and products are not intended for children under 18 years of age. We do not knowingly collect or store data from minors.
📩 10. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
NEURAFLOW SYSTEMS (SMC-PRIVATE) LIMITED
📍 Plot No: 118-c Phase 7, Jami Commercial Street 13, DHA Karachi
📧 Email: neuraflow_systems@outlook.com
📞 Phone: 0321-1844363